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FAQs

- Frequently asked questions by customers -
FAQs

Activities

Each day our social director will provide our guests with an Itinerary of different activities available to our guests such as bocce tournaments, shuffleboard tournaments, trivia games, bingo and more.
Towels are provided at both the indoor and outdoor pool areas.

The times do vary throughout the year, but the typical operation hours are 10am to 8pm.
Children are not allowed in the Hot Tub.
We request no food or beverages be brought into the indoor pool area. Food & Beverages are available at the outdoor pool area but should be kept out of the pool itself and no glass containers are permitted in this area.
Activity bracelets are included with our resort package with meals stays and give our guests full access to use our go carts, bumper boats, zip line, bowling alley, indoor rock climbing wall, snow tubing, and ski lift tickets.

Keep in mind that these facilities are seasonal/weather dependent.
We are pleased to offer many family friendly activities at the resort. Please see our activities tab for more information https://villaroma.com/activities/
Our zip line requirements are a minimum weight of 60 pounds and a maximum weight of 220 pounds.
We have a catch & release fishing pond at the resort, and we have fishing poles available to be rented and bait can be purchased.
Each evening at the resort we will provide some form of entertainment such as movie nights, game show nights, DJ’s or live performances from comedians and singers.

FAQ

Yes, you can extend the length of time of a party but we ask for 5 days advanced notice.

Reservations/Events

Our hotel cancellation policy unless otherwise contracted with group sale is one week prior to the date of arrival for a full refund.
At the time of reserving your stay, we require a deposit in the amount of a one-night stay.
Reservations can be modified up to the date of arrival without penalty.
A credit card is required when making a reservation. We accept Visa, MasterCard, Discover, and American Express in order to confirm a reservation.
Guests may request an early check-in at the time of reserving, but we do not guarantee early check-ins. You may check in early to use the facilities, but your room is not guaranteed until 4pm.
Reservations can be made through our website villaroma.com or via telephone by calling 1-800-727-8455
We have an accommodations tab on our website. https://villaroma.com/accommodations/
Guests must be at least 21 years of age to reserve their own room at the resort.
We have traditional rooms, one bedroom suites and efficiencies, and two bedroom suites and efficiencies. Please see accommodations tab for further information https://villaroma.com/accommodations/
The hotel efficiency suites, both one and two bedroom, include, rang top, full size refrigerator, microwave oven, dishwasher plus limited cooking and dining utensils.
Yes, we provide dish soap and dish washer tabs in the efficiency suites.
- We do offer cots and cribs in our hotel rooms at no additional charge.
- Due to occupancy limits, Timeshare Units will not be supplied with cots.
- We offer coffee pots in all of our rooms and mini fridges in our regular suites and full-size refrigerators in our efficiency suites.
- Mini fridges are available in our traditional rooms upon request.
All of our accommodations have irons, ironing boards, and blow dryers.
A minimal gratuity will be added to your bill and are distributed to the resort dining room, housekeeping and service staffs.
A Resort fee of $15.00 per room per night is included in our room rates which includes, but is not limited to; basic wifi, unlimited local calls & 800 access, in-room coffee maker & coffee, and the fitness center & certain resort activities. 100% of the fee is used to support these services. No portion of the resort fee constitutes a gratuity.
Our traditional rooms hold up 5 guests, and our suites & efficiency’s hold up to 6 guests.
Yes, we have the ability to host events, parties, and weddings at the resort.
Yes, we have group rates available when reserving 10 rooms or more.
Birthday Parties at the indoor pool and at the bounce house facility are allocated to a 2-hour block but can be extended for an additional fee with at least 5-day notice prior to the birthday party.
We do our best to accommodate all special requests please contact our catering office for more information.
We recommend booking at least 2 months prior to your preferred date. Bookings for Villa Roma Resort are subject to availability and weather conditions and should be booked as early as possible to avoid disappointment.
Kids’ food and birthday cake is included in our party packages and you can pre-order an adult menu as well. Outside food, including birthday cake, and drinks are not permitted.
Our catering manager would be happy to assist you with all menu customizations and questions.
Our address is 356 Villa Roma Rd Callicoon, NY 12723

- We have complimentary parking available at the resort for all guests.

COVID-19

Please watch our video with to see our cleaning procedures.

Link: Watch the Video
Masks are not required at Villa Roma Resort.
The resort has hand sanitizer stations in all public areas.
We are offering daily housekeeping service. The housekeeping staff will not enter if there are guests in your room for both your protection and the protection of our staff. If you do not want service, you can inform our staff and place a do not service sign on your door handle. Towel exchange service is available.
At U Hotels & Resorts we provide our guests a unique service of 24 hour use of room, meaning that no matter what time you check in, where you can enjoy your stay from the time you check in, until the time you check out the next day. However, during high occupancy periods

Villa Roma Golf Course

Yardage is 4,797 to 6,534.
- Black Tee 72.2/126
- Blue Tee 70.3/121
- White Tee Men 66.1/114
- White Tee Women 69.8/121
- Red Tee 66.3/110
No, guests are not permitted to bring coolers out on the course. Coolers with beverages are available for purchase at the Pro Shop.
Yes, beverages can be purchased at the Grillroom. The course beverage carts hours vary.
Pace of play is 4Hrs and 20 minutes.
Yes, please contact PGA Pro Matt Kleiner at (845) 887-4881 x 7200

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